Shipping Policy

Shipping Policy

1. General Information:

• We strive to ensure that your orders are processed and shipped quickly and efficiently. Our shipping partners help us deliver products across India, ensuring a seamless experience for you.
• All orders are subject to product availability. In the rare event that an item is out of stock, you will be notified immediately, and you may choose to wait for restocking, select an alternative product, or request a refund.

2. Shipping Costs:

• Shipping charges for your order will be calculated and displayed at checkout.
• Any additional charges, such as COD fees or express shipping, will be mentioned at checkout.

3. Delivery Timeframes:

• Orders are typically processed within 3-4 business days.
• Delivery times vary depending on your location:
  • Metropolitan Cities: 3-4 business days
  • Tier-2 & Tier-3 Cities: 3-5 business days
  • Remote Areas: 5-7 business days
• Please note that delivery times are estimated and may vary due to factors beyond our control, such as courier service delays, holidays, or unforeseen circumstances.

4. Order Tracking:

• Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the delivery status.
• You can also track your order status directly on our website using the tracking ID provided.

5. Delivery Issues:

• If your package is delayed, lost, or arrives damaged, please contact our customer support team at service@kattapai.com / 78128 71388. We will work with our shipping partners to resolve the issue as quickly as possible.
• Please inspect your order upon receipt and contact us immediately if any items are missing or damaged.

6. International Shipping:

• Currently, we only ship within India. International shipping is not available.

7. Address and Pincode:

• Please ensure that your shipping address and pincode are accurate to avoid delays. We are not responsible for orders delivered to incorrect addresses provided by the customer.

8. Cash on Delivery (COD):

• COD is available for select locations. Please check availability during checkout.

9. Changes to Shipping Policy:

• We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page, and you should review it regularly for updates.

10. Contact Us:

• For any questions or concerns regarding shipping, please reach out to us at service@kattapi.com / 78128 71388